Plan Of Purchase Scheme

The customer can participate in the PoP Scheme with a minimum monthly instalment of ₹1,000/- (Rupees One Thousand only) or above, i.e., in multiples of ₹1,000/- (Rupees One Thousand only). It is made clear that no fractional amounts can be paid by a customer in a scheme.

There is no maximum limit

Merging of two PoP Scheme accounts is permitted and the Customer can open and run more than one PoP Scheme at a time provided total amount accumulation of all running PoPs schemes should not exceed ₹1,50,000/- This condition is applicable only for Cash payment.

The PoP Scheme instalments can be remitted via online payment/Credit/Debit cards/UPI methods. Cash payment is accepted to the limit of ₹15,000 per instalment (collectively for all active PoP schemes).

Under the CaratLane PoP Scheme, the individual is required to make payment for nine fixed monthly instalments. After the payment of the ninth monthly instalment, CaratLane will offer a discount/ benefit as mentioned below:

• In case of purchase of any Diamond / Gemstone / Platinum / Preset Solitaires / Shaya (Silver) Jewellery / loose solitaire, CaratLane will offer a discount equal to the amount of one month instalment.
• In case of purchase of Plain gold jewellery (unstudded), CaratLane will offer a discount equal to 50% of the amount of one month instalment.

Once the first instalment is paid, the instalment amount cannot be altered.

You can check your PoP! value in the My Accounts section.

Yes, we have auto debit facilities: UPI, Debit & Credit Card.

Auto-debit for Credit/Debit Cards would be available up to a limit of ₹5,000 per instalment & UPI ID would be available up to a limit of ₹15,000 per instalment. Auto debit will be automatically disabled by the Company if it fails after three attempts for any reason.

Only individuals above the age of 18 can enrol in the CaratLane PoP Scheme. CaratLane reserves the right to obtain proof for the same from a customer.

No, that is not possible.

The customer cannot participate in the PoP! scheme with his/her borrowed money.

Entities such as companies, partnership firms, proprietorship concerns or trusts, Hindu Undivided Family (HUF) or NRIs, international users and minors (under the age of 18 years) are not eligible to enrol under the CaratLane PoP Scheme.

No. You can only enrol in PoP! after submitting your bank account details.

The customer should mandatorily furnish their bank account/UPI ID details while enroling in the PoP Scheme for KYC purposes.

Yes, you can pay via UPI, credit or debit card at the store.

For monthly instalments amounting to ₹15,000/- or above, the PAN card of the customer shall be collected as mandatory KYC proof.

The redemption window is open for 45 days only. (From the 271st day, the redemption window stays open until the 315th day.)

You can only redeem the instalment amount against the purchase of jewellery. In the event of partial completion of the scheme, no benefit/discount will be provided by CaratLane. Customers shall not be refunded money by way of cheque/ Cash/online transfer.

Yes, you can redeem the amount anytime against the purchase of jewellery. In the event of partial completion of the scheme, no benefit/discount will be provided by CaratLane. Customer shall not be refunded money by way of cheque/Cash/online transfer.

You need to wait for 30 days after your last instalment payment.

Customers can club coupons or xCLusive points earned from the previous purchase along with the PoP balance at the time of redemption. However, free xCLusive points e.g. points earned via referrals, profile completion, website reviews, promotional points etc., cannot be redeemed with the PoP balance. However, if the customer chooses to redeem the PoP without CaratLane’s discount, the given restriction shall not apply.

The PoP Scheme Value can be utilised to purchase any Diamond/Gemstone/Platinum/Preset Solitaires/Shaya (Silver) Jewellery/loose solitaire. The PoP Scheme cannot be utilised on purchase of 22KT jewellery, Gold coins, Gift cards and, or cannot be utilised to pay ear-piercing or repair services. The PoP Scheme value can be utilised on purchase of Plain gold jewellery (unstudded) subject to Discount/Benefit shall be restricted to 50% of the one month’s instalment.

A grace period of 10 days will be provided after the due date to make the monthly payment. In case there is a delay in paying the monthly amount within the grace period, the discount provided by CaratLane shall be reduced proportionally to the number of days by which the payment was delayed.

No, partial redemption is not permitted.

In the event of the death of the enroling individual, the nominee receives that amount. The nominee has to submit the required documents to transfer the PoP! balance to the nominee.

The PoP Scheme can be redeemed online on the website of the company, www.caratlane.com, at any CaratLane store or during a try-at-home appointment.

Yes, you can.

You can use any online payment mode (Debit card/Credit Card/Netbanking/UPI) to pay the balance while redeeming online or at the store. Additionally, cash can also be paid for the remaining balance.

Doctor, Armed Forces, and Payday Promotion Discounts cannot be utilised along with the PoP redemption scheme.

Birthday and Anniversary Coupon can be utilised along with PoP Scheme redemption

The customer may cancel the scheme during the tenure of the scheme; however, the amount of the monthly instalment deposited by the customer can be redeemed only against the purchase of jewellery. In the event of partial completion of the scheme, no benefit/discount will be provided by CaratLane. Customers shall not be refunded money by way of cheque/Cash/online transfer.