We had a pleasantly surprised customer today. This was a prospective customer who had been invited to view the Beta site. He was known to one of our directors and called our toll free to check us out. He was looking to buy a pair of solitaire earrings – two .75 ct diamonds – DEF Colour and IF/VVS1 Clarity. He had got a quote from one Retailer in Chennai and the cost of the pair of diamonds was a little over 5 lakhs. He asked us for a price. Infact he also added whether he could make a counter offer if he felt the price could be lower We walked him through searching for diamonds of his specification in our website and surprise..surprise – the price for similar diamonds (E-VVS1-0.75 ct, Excellent Cut, Polish and Symmetry) in our website was just Rs.4.2 lakhs. He now has asked us to identify a few larger diamonds and get back to him – that’s what Caratlane does – offers customer “more diamonds for their money”. He is going to parallely check with his wife and daughter on designs and get back to us. He’s now not even talking about the Counter Offer. Thank you sir. You made our first day. We’re looking forward to your call again 
